Responsibility and role

We decide why and how your personal data are processed. We are responsible for processing your personal data.

Changes

Important changes in this Privacy Policy version are: Hemos actualizado las siguientes secciones: «¿Qué datos personales procesamos, por qué y cómo?», «¿En qué situaciones procesamos sus datos personales?», «¿Compartimos sus datos personales?», «¿Transferimos sus datos personales fuera de la UE o del EEE?» y «¿Puede elegir la configuración de privacidad?».

When

Our privacy policy is:

• effective as of: 2021-2-1

Where and what

Our Privacy Policy applies to:

• our website: www.stokke.com

Categories of individuals

We collect personal data:

• of customers and/or clients.
• de los usuarios de nuestro sitio web y/o de las personas suscritas a nuestro boletín informativo.

Situation

We process your personal data in a situation that concerns:

• la visita a nuestro sitio web (cookies), la compra, la interacción con el servicio de atención al cliente, servicios como el portal de garantía, el registro de una cuenta en Stokke, el registro para la recepción del boletín informativo, la interacción con el boletín informativo, los mensajes de marketing y las diferentes actividades como las promociones y los concursos, y en cualquier otra situación en la que solicitemos datos personales en nuestro sitio web o en nuestros boletines informativos.

  Boletines informativos personalizados:

  Puede suscribirse a nuestro boletín informativo en nuestro sitio web. Por motivos de seguridad, utilizamos el llamado proceso «Double-Opt-In» (proceso DOI). Esto significa que debe introducir su dirección de correo electrónico en el campo de registro y dar su consentimiento para recibir nuestro boletín informativo. A continuación, le enviaremos un enlace de confirmación a la dirección de correo electrónico indicada. Una vez que haga clic en ese enlace de confirmación, su dirección de correo electrónico se añadirá a nuestra lista de distribución para el envío del boletín informativo. Si no quiere seguir recibiendo nuestro boletín informativo, tiene a su disposición un enlace en cada boletín informativo con el que podrá darse de baja. Al hacer clic en él, se le eliminará de nuestra lista de distribución y no recibirá más boletines informativos.

  Si está suscrito a nuestro boletín informativo, utilizamos la siguiente información para ofrecerle una experiencia personalizada:

  • dirección de correo electrónico
  • nombre
  • idioma preferente.

  Si es cliente (es decir, ha comprado un producto en stokke.com o ha registrado un producto en nuestro portal de garantía), utilizamos la siguiente información para ofrecerle una experiencia personalizada:

  • dirección de correo electrónico
  • nombre
  • idioma preferente
  • información relacionada con su pedido
  • información relacionada con el registro de su garantía.

  Si nos ha proporcionado la siguiente información opcional y nos ha dado su consentimiento explícito para el envío de boletines personalizados, también podemos utilizar la siguiente información para ofrecerle una experiencia personalizada:

  • fecha probable de parto
  • su cumpleaños
  • el cumpleaños de su hijo
  • el nombre de su hijo.

  Si tiene una cuenta de cliente de Stokke, también procesaremos la información almacenada allí. Si ha aceptado expresamente el uso de las cookies con fines de marketing en nuestro sitio web, también utilizaremos esta información para ofrecerle una experiencia personalizada con la que podremos:

  • recordarle que aún tiene productos en su carrito de compra
  • ofrecerle sus productos preferidos.

  Puede consultar nuestra política de cookies y gestionar sus preferencias desde el cuadro de consentimiento de cookies, cuyo enlace se encuentra en el pie de página de nuestro sitio web.

How we collect

We collect your personal data in the following ways:

• manually: ferias y eventos de marketing
• electronically with the use of a web form: en nuestro sitio web y en nuestro boletín informativo
• electronic tracking technologies: cookies y otras tecnologías de seguimiento como píxeles, etiquetas de marketing, etc.
• with: aplicación de pago en nuestras tiendas físicas

Source

We collect your personal data from the following sources:

• directly from you: mediante nuestros boletines informativos, nuestro sitio web o en las ferias y eventos de marketing.

Whether you must provide personal data

These are the personal data you:

• have permission to give us, and of your own free will give us (voluntary data): todos los datos personales

Regular and/or "sensitive" personal data

We process your:

• regular personal data.
• "sensitive" personal data.

Legal ground to process regular personal data

Our legal ground for processing your regular personal data is:

• una de las partes de un contrato, y su consentimiento.

  Los datos personales que procesamos en base a estos fundamentos legales son: Todos los datos personales enumerados en la sección «¿Qué datos personales procesamos, por qué y cómo?», excepto la fecha probable de parto.

Legal ground to process “sensitive” personal data

The legal ground for our processing of your “sensitive” personal data is:

• your explicit consent to the processing of personal data for the purposes that we specify.

  Personal data we process based on this legal ground is: Fecha de parto

Profiling

We use your personal data to automatically evaluate aspects of your personality.

This profiling:

• can include analysis of your characteristics.
• can include predictions of your behaviour.
• are made solely by automated means are without a human influence.

No automated decision-making

We do not use your personal data to make automated decisions about you.

Disclosure to recipients

We disclose your personal data to the following recipients: Podemos compartir sus datos personales con nuestros procesadores. La divulgación solo tendrá lugar únicamente y en la medida en que sea necesaria para que podamos llevar a cabo las actividades y los fines de procesamiento indicados en la sección «¿Qué datos personales procesamos, por qué y cómo?» anterior. Siempre que compartimos los datos personales con los procesadores, lo hacemos de conformidad con los acuerdos de procesamiento de datos que hemos firmado con los procesadores. Aparte de los procesadores y de los acuerdos de procesamiento de datos mencionados anteriormente, no divulgamos ni compartimos sus datos personales con ningún tercero.

Podemos compartir sus datos personales con terceros si así lo exige la legislación aplicable y/o las órdenes de las autoridades o los tribunales.

Legal ground

Our legal grounds for disclosing your personal data to the recipients are:

• su consentimiento.

Transfers to countries outside the EU and EEA

We transfer your personal data to:

• countries outside the EU and EEA, or
• an international organization.

The personal data are transferred to: Las transferencias de datos personales de este tipo únicamente tendrán lugar de conformidad con el capítulo 5 del RGPD. Si los datos personales se transfieren a un tercer país que no esté sujeto a una decisión de adecuación adoptada por la Comisión Europea, véase el artículo 45 del RGPD, la transferencia solo se llevará a cabo si existen las garantías adecuadas y si se usan normas corporativas vinculantes o cláusulas estándar de protección de datos, véase el artículo 46, n.º 2, letras (b) y (c) del RGPD.

Si desea más información sobre la transferencia de datos personales en virtud de esta política de privacidad, póngase en contacto con nuestro DPD.

Security

We secure your personal data:

• with appropriate technical measures,
• with appropriate organisational measures,
• with an appropriate level of security,
• against unauthorised processing,
• against unlawful processing,
• against accidental or unlawful loss,
• against accidental or unlawful destruction, and
• against accidental or unlawful damage. Nuestra política de seguridad de datos está disponible en www.stokke.com

Measures to discover, document, contain security breaches

We have measures to:

• discover security breaches.
• document the cause of the security breaches.
• document which personal data that are affected by the security breach.
• document actions (and reasons for actions) to remedy the security breach.
• contain the security breach.
• recover personal data.
• return to a normal state of processing personal data.

Actions when security breach is discovered

If we have a reasonable degree of certainty of a breach of the security of the processing of your personal data, then we will:

• report the security breach to the management.
• assign a person with responsibility to
  • assess whether the security breach can have unfavourable effects for you,
  • inform relevant persons in our organisation,
  • determine whether it is necessary to notify the Supervisory Authority of the security breach, and
  • determine whether it is necessary to communicate information about the security breach to you.
• investigate the security breach.
• seek to prevent that a breach of security leads to:
  • accidental or unlawful destruction of the personal data,
  • accidental or unlawful loss of control of the personal data,
  • accidental or unlawful loss of access to the personal data,
  • accidental or unlawful alteration of the personal data,
  • unauthorised disclosure of the personal data, or
  • unauthorised access to the personal data.
• mitigate the immediate risk of a damage.
• notify the Supervisory Authority about the security breach, if the personal data breach is likely to lead to a risk for your rights and freedoms.
• notify you of the security breach
  • if the breach is likely to lead to a high risk for your rights and freedoms,
  • as soon as possible,
  • via appropriate contact channels, e.g. via email, SMS, prominent banners on our website, postal communications, prominent advertisements in media etc.

  We are not obliged to notify you directly if

  • we have taken measures that render your personal data unintelligible to any person who is not authorised to access them,
  • we immediately after the security breach took steps to ensure that the high risk to your rights and freedom no longer is likely to happen, or
  • it would involve disproportionate effort. In such a case, we will inform you via public channels.

Promise to fulfil rights

You have specific legal rights relating to the personal data we collect from you.

We will respect your individual rights and will deal with your concerns adequately.

Right to withdraw consent

Where you have given consent for the processing of your personal data, you have the right to withdraw your consent at any moment.

Right to access

You may ask from us information regarding personal data that we hold about you, including:

• information as to which categories of personal data we have in our possession or control,
• what your personal data are being used for,
• where we collect your personal data, if not from you directly, and
• to whom your personal data have been disclosed, if applicable.

We will provide you with a copy of your personal data upon your request.

If you ask for further copies of your personal data, then we can charge you with a reasonable fee that we base on the administrative costs.

Right to rectification

You have the right to obtain from us rectification of your personal data, that are inaccurate or incomplete, in the latter case provided you supply the corrected or supplementary information.

Right to erasure

You have the right to request that we delete the personal data we process about you.

We must comply with this request if we process your personal data, and if:

• the personal data is no longer necessary for the fulfilment of the purposes for which they have been collected;
• you object to the processing based on our legitimate interest or withdraw your consent;
• the personal data has been processed unlawfully;
• the personal data must be deleted in order to observe a legal obligation incumbent on us.

We must not comply with this request your personal data is necessary:

• for exercising the right of freedom of expression and information;
• for compliance with a legal obligation that binds us;
• for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes; or
• for the establishment, exercise or defence of legal claims.

Right to restriction

You have the right to obtain from us restriction of processing of your personal data, if:

• you contest the accuracy of your personal data, for the period we need to verify the accuracy,
• the processing is unlawful and you request the restriction of processing rather than erasure of your personal data,
• we no longer need your personal data but you require them for the establishment, exercise or defense of legal claims, or
• you object to the processing while we verify whether our legitimate grounds override yours.

Right to object to direct marketing

You have the right to always object to the processing of your personal data for direct marketing that was based on our legitimate interest, regardless of any reason.

If the marketing was based on your consent, you can withdraw consent.

Communication about rights available

We invite you to communicate with us about the exercise of your rights concerning the protection of your personal data.

Written requests

We only accept written requests since we cannot deal with verbal requests immediately without first:

• analysing the content of the request, and
• identifying you.

Describe right to exercise

Your request should contain a detailed, accurate description of which right you want to exercise.

Identification document

You must provide us with a copy of an identification document to confirm your identity, for example:

• an ID card or
• a passport.

The document should contain:

• an identification number,
• country of issue,
• period of validity,
• your name,
• your address, and
• your date of birth.

Any other data contained in the copy of the identification document such as a photo or any personal characteristics, may be masked out.

We will not accept other means of assuring your identity.

If you wish to propose alternatives, we will assess them on a case-by-case basis.

Our use of the information on your identification document:

• is limited to verify your identity, and
• will not be stored for longer than needed for this purpose.

Where send request

You can send your request that concerns the protection of your personal data to:

• our email address at: dpo@stokke.com
• our webform at: www.stokke.com/global/contact-us

Answer to request

You receive our answer to your request that concerns the protection of your personal data at:

• your postal address.
• your email address.

Time to respond to request

We inform you of our handling of your request that we exercise your rights (regarding the protection of your personal) within:

• a month of the reception of your request.

Complain to a supervisory authority

You can lodge a complaint to a supervisory authority:

• where you usually live in the EU and the EEA.
• at the place of your work in the EU and the EEA.
• at the place of the alleged infringement in the EU and the EEA.

The Supervisory Authority should within a reasonable period inform you of:

• the progress of the complaint, and
• the outcome of the complaint.

Mandate an organization to complain

You can mandate that an organization lodges a complaint on your behalf with a Supervisory Authority.

The Supervisory Authority should within a reasonable period inform you of:

• the progress of the complaint, and
• the outcome of the complaint.

Judicial remedy

You can seek a judicial remedy in the EU and the EEA against:

• a controller,
• a processor, and
• a Supervisory Authority.

Mandate an organization to exercise your right

You can mandate that an organization exercises your right:

• to a judicial remedy on your behalf.
• to a compensation for a damage as a result of a breach of the law on the protection of the personal data on your behalf.

Privacy settings

You can choose why and how we process your personal data in your privacy settings:

• Desde su cuenta de Stokke, puede cambiar los datos almacenados.
• Todos los boletines informativos incluyen un enlace con el que puede darse de baja de nuestros boletines informativos, y un enlace al centro de preferencias donde puede gestionar su configuración de consentimiento.
• Puede consultar nuestra política de cookies y gestionar sus preferencias desde el cuadro de consentimiento de cookies, cuyo enlace se encuentra en el pie de página de nuestro sitio web.