Privacy Policy for Stokke AS
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Published: a few seconds ago (March 25, 2021)
Who is responsible for processing your personal data?

Responsibility and role

We decide why and how your personal data are processed. We are responsible for processing your personal data.

  • Data protection officer

    We have a data protection officer.

    Contact

    The contact details are: dpo@stokke.com

  • Enterprise

    We are an enterprise.

Archived Privacy Policy versions
There are no prior Privacy Policy versions available.
What is new in our Privacy Policy?

Changes

Important changes in this Privacy Policy version are: Nous avons mis à jour les sections «Quelles sont les données à caractère personnel que nous traitons, pourquoi et comment?», «Quelles sont les situations dans lesquelles nous traitons vos données à caractère personnel?», «Partageons-nous vos données à caractère personnel?», «Transférons-nous vos données à caractère personnel en dehors de l’UE ou de l’EEE?» et «Pouvez-vous choisir vos paramètres de protection des données personnelles?".

When is our Privacy Policy published and effective?

When

Our privacy policy is:

  • effective as of: 2021-2-1
What does our Privacy Policy cover?

Where and what

Our Privacy Policy applies to:

In which situations do we process your personal data?

Categories of individuals

We collect personal data:

  • of customers and/or clients.
  • des utilisateurs de notre site Web et/ou des destinataires de notre newsletter.

Situation

We process your personal data in a situation that concerns:

  • une visite sur notre site Web (cookies), un achat, une interaction avec le service clientèle, des services tels que le portail de garantie, l’enregistrement du compte Stokke, l’enregistrement de la newsletter, l’interaction avec la newsletter, les messages et activités marketing tels que les promotions et les concours, et chaque fois que nous demandons des données à caractère personnel sur notre site Web ou dans nos newsletters.

    Newsletters personnalisées:

    Vous pouvez vous abonner à notre newsletter sur notre site Web. Pour des raisons de sécurité, nous utilisons la procédure dite de double opt-in (procédure DOI). Cela signifie que vous devez préalablement saisir votre adresse électronique dans le champ d’inscription et consentir à recevoir notre newsletter. Nous vous enverrons ensuite un lien de confirmation à l’adresse électronique fournie. Ce n’est qu’en cliquant sur ce lien de confirmation que votre adresse électronique sera ajoutée à notre liste de diffusion pour l’envoi de notre newsletter. Si vous ne souhaitez plus recevoir notre newsletter, vous trouverez un lien de désabonnement dans chaque newsletter. En cliquant sur ce lien, vous vous désabonnerez de nos newsletters et ne recevrez plus aucune newsletter.

    Si vous souhaitez recevoir notre newsletter, nous utilisons les informations suivantes pour vous offrir une expérience individuelle concernant notre newsletter:

    • adresse électronique
    • prénom
    • langue préférée.

    Si vous êtes client (c’est-à-dire que vous avez acheté un produit sur stokke.com ou enregistré un produit sur notre portail de garantie), nous utilisons les informations suivantes pour vous offrir une expérience individuelle de la newsletter:

    • adresse électronique
    • prénom
    • langue préférée
    • informations relatives à votre commande
    • informations relatives à l’enregistrement de votre garantie.

    Et si vous nous avez communiqué ces informations facultatives et avez expressément consenti à ce que nous vous envoyions des newsletters personnalisées, nous pouvons également utiliser les informations suivantes pour vous proposer une expérience individuelle de newsletter:

    • date d’accouchement
    • votre anniversaire
    • l’anniversaire de votre enfant
    • le nom de votre enfant.

    Si vous possédez un compte client chez Stokke, nous traiterons également les informations qui y sont stockées. Si vous avez expressément accepté d’utiliser les cookies à des fins de marketing sur notre site Web, nous utiliserons également ces informations pour une expérience individuelle de newsletter, par exemple aux fins suivantes:

    • pour vous rappeler que des articles se trouvent encore dans votre panier
    • pour vous proposer vos produits préférés.

    Vous pouvez consulter notre Politique en matière de cookies et gérer vos préférences à partir de la boîte de consentement aux cookies, dont le lien se trouve dans le pied de page de notre site Web.

How do we collect your personal data?

How we collect

We collect your personal data in the following ways:

  • manually: salons et événements marketing
  • electronically with the use of a web form: sur notre site Web et dans notre newsletter
  • electronic tracking technologies: les cookies et autres technologies de suivi comme les pixels, les tags marketing, etc.
  • with: application de paiement dans nos magasins physiques.
From which source do we collect your personal data?

Source

We collect your personal data from the following sources:

  • directly from you: par le biais de nos newsletters, de notre site Web et de nos salons et événements marketing.

Whether you must provide personal data

These are the personal data you:

  • have permission to give us, and of your own free will give us (voluntary data): toutes les données personnelles
What are our legal grounds for processing your personal data?

Regular and/or "sensitive" personal data

We process your:

  • regular personal data.
  • "sensitive" personal data.

Our legal ground for processing your regular personal data is:

  • l'exécution d'un contrat auquel vous êtes partie, et votre consentement.

    Les donées à caractère personnel que nous traitons sur la base de ces motifs juridiques sont: Toutes les données à caractère personnel énumérées sous la rubrique «Quelles sont les données à caractère personnel que nous traitons, pourquoi et comment?», à l’exception de la date d’accouchement.

The legal ground for our processing of your “sensitive” personal data is:

  • your explicit consent to the processing of personal data for the purposes that we specify.

    Personal data we process based on this legal ground is: Date presumée du terme

Do we perform automated decision-making and automated profiling?

Profiling

We use your personal data to automatically evaluate aspects of your personality.

This profiling:

  • can include analysis of your characteristics.
  • can include predictions of your behaviour.
  • are made solely by automated means are without a human influence.

No automated decision-making

We do not use your personal data to make automated decisions about you.

How long do we keep your personal data?
  • Storage limitation

    We limit the duration we store your personal data to what is necessary for our processing purposes.

Do we share your personal data?

Disclosure to recipients

We disclose your personal data to the following recipients: Nous pouvons divulguer vos données à caractère personnel à nos sous-traitants. La divulgation n’aura lieu que si, et dans la mesure où, nous devons mener à bien les activités et les objectifs de traitement indiqués sous «Quelles sont les données à caractère personnel que nous traitons, pourquoi et comment?» ci-dessus. Nous ne divulguons les données à caractère personnel aux sous-traitants que conformément aux contrats de traitement des données conclus avec les sous-traitants. En dehors des sous-traitants et des accords de traitement des données susmentionnés, nous ne divulguons ni ne partageons vos données personnelles avec des tiers.

Nous pouvons divulguer vos données personnelles à des tiers si la loi en vigueur et/ou les textes applicables des autorités ou des tribunaux l’exigent.

Our legal grounds for disclosing your personal data to the recipients are:

  • votre consentement.
Do we transfer your personal data outside the EU or EEA?

Transfers to countries outside the EU and EEA

We transfer your personal data to:

  • countries outside the EU and EEA, or
  • an international organization.

The personal data are transferred to: Un tel transfert de données personnelles n’aura lieu que conformément au chapitre 5 du RGPD. Si des données personnelles sont transférées vers un pays tiers non couvert par une décision d’adéquation adoptée par la Commission européenne, cf. l’art. 45, le transfert n’aura lieu que s’il y a des garanties appropriées, et avec l’utilisation de règles d’entreprise contraignantes ou de clauses standard de protection des données, cf. l’article 45 du RGPD. 46, no. 2, lettre (b) et (c).

Pour de plus amples informations concernant le transfert de données à caractère personnel dans le cadre de la présente politique de confidentialité, veuillez contacter notre délégué à la protection des données.

Are your personal data secure?

Security

We secure your personal data:

  • with appropriate technical measures,
  • with appropriate organisational measures,
  • with an appropriate level of security,
  • against unauthorised processing,
  • against unlawful processing,
  • against accidental or unlawful loss,
  • against accidental or unlawful destruction, and
  • against accidental or unlawful damage. Notre politique de sécurité des données est disponible sur www.stokke.com

Measures to discover, document, contain security breaches

We have measures to:

  • discover security breaches.
  • document the cause of the security breaches.
  • document which personal data that are affected by the security breach.
  • document actions (and reasons for actions) to remedy the security breach.
  • contain the security breach.
  • recover personal data.
  • return to a normal state of processing personal data.

Actions when security breach is discovered

If we have a reasonable degree of certainty of a breach of the security of the processing of your personal data, then we will:

  • report the security breach to the management.
  • assign a person with responsibility to

    • assess whether the security breach can have unfavourable effects for you,
    • inform relevant persons in our organisation,
    • determine whether it is necessary to notify the Supervisory Authority of the security breach, and
    • determine whether it is necessary to communicate information about the security breach to you.
  • investigate the security breach.
  • seek to prevent that a breach of security leads to:

    • accidental or unlawful destruction of the personal data,
    • accidental or unlawful loss of control of the personal data,
    • accidental or unlawful loss of access to the personal data,
    • accidental or unlawful alteration of the personal data,
    • unauthorised disclosure of the personal data, or
    • unauthorised access to the personal data.
  • mitigate the immediate risk of a damage.
  • notify the Supervisory Authority about the security breach, if the personal data breach is likely to lead to a risk for your rights and freedoms.
  • notify you of the security breach

    • if the breach is likely to lead to a high risk for your rights and freedoms,
    • as soon as possible,
    • via appropriate contact channels, e.g. via email, SMS, prominent banners on our website, postal communications, prominent advertisements in media etc.

    We are not obliged to notify you directly if

    • we have taken measures that render your personal data unintelligible to any person who is not authorised to access them,
    • we immediately after the security breach took steps to ensure that the high risk to your rights and freedom no longer is likely to happen, or
    • it would involve disproportionate effort. In such a case, we will inform you via public channels.
What are your rights?

Promise to fulfil rights

You have specific legal rights relating to the personal data we collect from you.

We will respect your individual rights and will deal with your concerns adequately.

Where you have given consent for the processing of your personal data, you have the right to withdraw your consent at any moment.

Right to access

You may ask from us information regarding personal data that we hold about you, including:

  • information as to which categories of personal data we have in our possession or control,
  • what your personal data are being used for,
  • where we collect your personal data, if not from you directly, and
  • to whom your personal data have been disclosed, if applicable.

We will provide you with a copy of your personal data upon your request.

If you ask for further copies of your personal data, then we can charge you with a reasonable fee that we base on the administrative costs.

Right to rectification

You have the right to obtain from us rectification of your personal data, that are inaccurate or incomplete, in the latter case provided you supply the corrected or supplementary information.

Right to erasure

You have the right to request that we delete the personal data we process about you.

We must comply with this request if we process your personal data, and if:

  • the personal data is no longer necessary for the fulfilment of the purposes for which they have been collected;
  • you object to the processing based on our legitimate interest or withdraw your consent;
  • the personal data has been processed unlawfully;
  • the personal data must be deleted in order to observe a legal obligation incumbent on us.

We must not comply with this request your personal data is necessary:

  • for exercising the right of freedom of expression and information;
  • for compliance with a legal obligation that binds us;
  • for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes; or
  • for the establishment, exercise or defence of legal claims.

Right to restriction

You have the right to obtain from us restriction of processing of your personal data, if:

  • you contest the accuracy of your personal data, for the period we need to verify the accuracy,
  • the processing is unlawful and you request the restriction of processing rather than erasure of your personal data,
  • we no longer need your personal data but you require them for the establishment, exercise or defense of legal claims, or
  • you object to the processing while we verify whether our legitimate grounds override yours.

Right to object to direct marketing

You have the right to always object to the processing of your personal data for direct marketing that was based on our legitimate interest, regardless of any reason.

If the marketing was based on your consent, you can withdraw consent.

How can you exercise your rights?

Communication about rights available

We invite you to communicate with us about the exercise of your rights concerning the protection of your personal data.

Written requests

We only accept written requests since we cannot deal with verbal requests immediately without first:

  • analysing the content of the request, and
  • identifying you.

Describe right to exercise

Your request should contain a detailed, accurate description of which right you want to exercise.

Identification document

You must provide us with a copy of an identification document to confirm your identity, for example:

  • an ID card or
  • a passport.

The document should contain:

  • an identification number,
  • country of issue,
  • period of validity,
  • your name,
  • your address, and
  • your date of birth.

Any other data contained in the copy of the identification document such as a photo or any personal characteristics, may be masked out.

We will not accept other means of assuring your identity.

If you wish to propose alternatives, we will assess them on a case-by-case basis.

Our use of the information on your identification document:

  • is limited to verify your identity, and
  • will not be stored for longer than needed for this purpose.

Where send request

You can send your request that concerns the protection of your personal data to:

Answer to request

You receive our answer to your request that concerns the protection of your personal data at:

  • your postal address.
  • your email address.

Time to respond to request

We inform you of our handling of your request that we exercise your rights (regarding the protection of your personal) within:

  • a month of the reception of your request.
Do you have a right to complain?

Complain to a supervisory authority

You can lodge a complaint to a supervisory authority:

  • where you usually live in the EU and the EEA.
  • at the place of your work in the EU and the EEA.
  • at the place of the alleged infringement in the EU and the EEA.

The Supervisory Authority should within a reasonable period inform you of:

  • the progress of the complaint, and
  • the outcome of the complaint.

Mandate an organization to complain

You can mandate that an organization lodges a complaint on your behalf with a Supervisory Authority.

The Supervisory Authority should within a reasonable period inform you of:

  • the progress of the complaint, and
  • the outcome of the complaint.

Judicial remedy

You can seek a judicial remedy in the EU and the EEA against:

  • a controller,
  • a processor, and
  • a Supervisory Authority.

Mandate an organization to exercise your right

You can mandate that an organization exercises your right:

  • to a judicial remedy on your behalf.
  • to a compensation for a damage as a result of a breach of the law on the protection of the personal data on your behalf.
Can you choose your privacy settings?

Privacy settings

You can choose why and how we process your personal data in your privacy settings:

  • Dans votre compte Stokke, vous pouvez modifier les données qui y sont stockées.
  • Dans chaque newsletter, il y a un lien de désabonnement pour se désabonner de nos newsletters, et un lien vers le centre de préférences où vous pouvez gérer vos paramètres de consentement.
  • Vous pouvez consulter notre politique en matière de cookies et gérer vos préférences à partir du centre de consentement aux cookies, dont le lien se trouve dans le pied de page de notre site Web.
Are we certified and do we follow a code of conduct?
  • Self-assessment of correctness of this policy

    We self-assess that the:

    • attestations in this policy are true, and
    • assertions in this policy are true.