Privacy Policy for Stokke AS
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Published: a few seconds ago (March 25, 2021)
What personal data we process and why and how?
We process your name, title, gender, e-mail address, billing address, shipping address, phone number, date of birth, pregnancy due date, number of children, date of birth of children, children’s name, IP addresses, purchase history, warranty registrations, customer registration status, customer service interactions, web site activity, consent history, e-mail marketing activity, device location and Google Analytics ID and cookie consent ID in order to sell to you goods, and carry out related administrative tasks, customer services, sales support, transactions, warranty registration, service optimization and improvement, marketing messages and activities, user analysis and profiling for personalized marketing.
Who is responsible for processing your personal data?

Responsibility and role

We decide why and how your personal data are processed. We are responsible for processing your personal data.

  • Data protection officer

    We have a data protection officer.

    Contact

    The contact details are: dpo@stokke.com

  • Enterprise

    We are an enterprise.

Archived Privacy Policy versions
There are no prior Privacy Policy versions available.
What is new in our Privacy Policy?

Changes

Important changes in this Privacy Policy version are: We have updated the sections "What personal data we process and why and how?", "In what situations do we process your personal data?", "Do we share your personal data?", "Do we transfer your personal data outside the EU or EEA?" and "Can you choose your privacy settings?".

When is our Privacy Policy published and effective?

When

Our privacy policy is:

  • effective as of: 2021-2-1
What does our Privacy Policy cover?

Where and what

Our Privacy Policy applies to:

In which situations do we process your personal data?

Categories of individuals

We collect personal data:

  • of customers and/or clients.
  • of users of our website and/or recipients of our newsletter.

Situation

We process your personal data in a situation that concerns:

  • a visit on our website (cookies), purchase, interaction with customer service, services like warranty portal, Stokke Account registration, newsletter registration, newsletter interaction, marketing messages and activities such as promotions and competitions, and whenever we ask for personal data on our website or in our newsletters.

    Personalized newsletters:

    You may register for our newsletter on our website. For security purposes we use the so-called double opt-in procedure (DOI procedure). This means that you first enter your e-mail address in the registration field and give your consent to receive our newsletter. We will then send you a confirmation link to the e-mail address provided. Only when you click on this confirmation link will your e-mail address be added to our distribution list for sending our newsletter. If you do not want to receive our newsletter anymore you can find an unsubscribe link in every newsletter. When clicking it, you will opt-out from our newsletters and not receive any further newsletters.

    If you are a recipient of a newsletter, we are using the following information to offer you an individual newsletter experience:

    • e-mail address
    • first name
    • preferred language.

    If you are a customer (meaning you have bought a product on stokke.com or registered a product in our warranty portal), we are using the following information to offer you an individual newsletter experience:

    • e-mail address
    • first name
    • preferred language
    • information related to your order
    • information related to your warranty registration.

    And in case you have provided us with this optional information and expressly consented for the purpose of personalized newsletters, we may also use the following information to offer you an individual newsletter experience:

    • pregnancy due date
    • your birthday
    • your child’s birthday
    • your child’s name.

    If you own a Stokke customer account, we will also process the information stored there. If you have expressly agreed to use of the cookies for marketing purposes on our website, we will also use this information for an individual newsletter experience, for example for these purposes:

    • to remind you that you still have items in your shopping cart
    • to offer you your preferred products.

    You can see our cookie policy and manage your preferences from the cookie consent box, which you can find a link to in the footer of our website.

How do we collect your personal data?

How we collect

We collect your personal data in the following ways:

  • manually: marketing fairs and events
  • electronically with the use of a web form: on our website and in our newsletter
  • electronic tracking technologies: cookies and other tracking technologies like pixels, marketing tags, etc.
  • with: payment app in our physical stores
From which source do we collect your personal data?

Source

We collect your personal data from the following sources:

  • directly from you: through our newsletters, our website and marketing fairs and events.

Whether you must provide personal data

These are the personal data you:

  • have permission to give us, and of your own free will give us (voluntary data): all personal data
What are our legal grounds for processing your personal data?

Regular and/or "sensitive" personal data

We process your:

  • regular personal data.
  • "sensitive" personal data.

Our legal ground for processing your regular personal data is:

  • a contract to which you are a party and your consent.

    Personal data we process based on these legal grounds are: All personal data listed under “What personal data we process and why and how”, except for pregnancy due date.

The legal ground for our processing of your “sensitive” personal data is:

  • your explicit consent to the processing of personal data for the purposes that we specify.

    Personal data we process based on this legal ground is: Pregnacy due date

Do we perform automated decision-making and automated profiling?

Profiling

We use your personal data to automatically evaluate aspects of your personality.

This profiling:

  • can include analysis of your characteristics.
  • can include predictions of your behaviour.
  • are made solely by automated means are without a human influence.

No automated decision-making

We do not use your personal data to make automated decisions about you.

How long do we keep your personal data?
  • Storage limitation

    We limit the duration we store your personal data to what is necessary for our processing purposes.

Do we share your personal data?

Disclosure to recipients

We disclose your personal data to the following recipients: We may disclose your personal data to our processors. Disclosure will only take place if and to the extent necessary for us to carry out the processing activities and purposes stated under “What personal data we process and why and how” above. We only disclose personal data to processors in accordance with data processing agreements entered into with the processors. Outside of the abovementioned processors and data processing agreements, we do not disclose or share your personal data with third parties.

We may disclose your personal data to third parties if required to do so by applicable law and/or applicable orders from authorities or courts.

Our legal grounds for disclosing your personal data to the recipients are:

  • your consent.
Do we transfer your personal data outside the EU or EEA?

Transfers to countries outside the EU and EEA

We transfer your personal data to:

  • countries outside the EU and EEA, or
  • an international organization.

The personal data are transferred to: Any such transfer of personal data will only take place in accordance with the GDPR chapter 5. If personal data is transferred to a third country not covered by an adequacy decision adopted by the European Commission, cf. the GDPR art. 45, transfer will only take place provided there are appropriate safeguards, and with the use of binding corporate rules or standard data protection clauses, cf. the GDPR art. 46, no. 2, letter (b) and (c).

For further information relating to transfer of personal data under this privacy policy, please contact our DPO.

Are your personal data secure?

Security

We secure your personal data:

  • with appropriate technical measures,
  • with appropriate organisational measures,
  • with an appropriate level of security,
  • against unauthorised processing,
  • against unlawful processing,
  • against accidental or unlawful loss,
  • against accidental or unlawful destruction, and
  • against accidental or unlawful damage. Our Data Security Policy is available at www.stokke.com

Measures to discover, document, contain security breaches

We have measures to:

  • discover security breaches.
  • document the cause of the security breaches.
  • document which personal data that are affected by the security breach.
  • document actions (and reasons for actions) to remedy the security breach.
  • contain the security breach.
  • recover personal data.
  • return to a normal state of processing personal data.

Actions when security breach is discovered

If we have a reasonable degree of certainty of a breach of the security of the processing of your personal data, then we will:

  • report the security breach to the management.
  • assign a person with responsibility to

    • assess whether the security breach can have unfavourable effects for you,
    • inform relevant persons in our organisation,
    • determine whether it is necessary to notify the Supervisory Authority of the security breach, and
    • determine whether it is necessary to communicate information about the security breach to you.
  • investigate the security breach.
  • seek to prevent that a breach of security leads to:

    • accidental or unlawful destruction of the personal data,
    • accidental or unlawful loss of control of the personal data,
    • accidental or unlawful loss of access to the personal data,
    • accidental or unlawful alteration of the personal data,
    • unauthorised disclosure of the personal data, or
    • unauthorised access to the personal data.
  • mitigate the immediate risk of a damage.
  • notify the Supervisory Authority about the security breach, if the personal data breach is likely to lead to a risk for your rights and freedoms.
  • notify you of the security breach

    • if the breach is likely to lead to a high risk for your rights and freedoms,
    • as soon as possible,
    • via appropriate contact channels, e.g. via email, SMS, prominent banners on our website, postal communications, prominent advertisements in media etc.

    We are not obliged to notify you directly if

    • we have taken measures that render your personal data unintelligible to any person who is not authorised to access them,
    • we immediately after the security breach took steps to ensure that the high risk to your rights and freedom no longer is likely to happen, or
    • it would involve disproportionate effort. In such a case, we will inform you via public channels.
What are your rights?

Promise to fulfil rights

You have specific legal rights relating to the personal data we collect from you.

We will respect your individual rights and will deal with your concerns adequately.

Where you have given consent for the processing of your personal data, you have the right to withdraw your consent at any moment.

Right to access

You may ask from us information regarding personal data that we hold about you, including:

  • information as to which categories of personal data we have in our possession or control,
  • what your personal data are being used for,
  • where we collect your personal data, if not from you directly, and
  • to whom your personal data have been disclosed, if applicable.

We will provide you with a copy of your personal data upon your request.

If you ask for further copies of your personal data, then we can charge you with a reasonable fee that we base on the administrative costs.

Right to rectification

You have the right to obtain from us rectification of your personal data, that are inaccurate or incomplete, in the latter case provided you supply the corrected or supplementary information.

Right to erasure

You have the right to request that we delete the personal data we process about you.

We must comply with this request if we process your personal data, and if:

  • the personal data is no longer necessary for the fulfilment of the purposes for which they have been collected;
  • you object to the processing based on our legitimate interest or withdraw your consent;
  • the personal data has been processed unlawfully;
  • the personal data must be deleted in order to observe a legal obligation incumbent on us.

We must not comply with this request your personal data is necessary:

  • for exercising the right of freedom of expression and information;
  • for compliance with a legal obligation that binds us;
  • for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes; or
  • for the establishment, exercise or defence of legal claims.

Right to restriction

You have the right to obtain from us restriction of processing of your personal data, if:

  • you contest the accuracy of your personal data, for the period we need to verify the accuracy,
  • the processing is unlawful and you request the restriction of processing rather than erasure of your personal data,
  • we no longer need your personal data but you require them for the establishment, exercise or defense of legal claims, or
  • you object to the processing while we verify whether our legitimate grounds override yours.

Right to object to direct marketing

You have the right to always object to the processing of your personal data for direct marketing that was based on our legitimate interest, regardless of any reason.

If the marketing was based on your consent, you can withdraw consent.

How can you exercise your rights?

Communication about rights available

We invite you to communicate with us about the exercise of your rights concerning the protection of your personal data.

Written requests

We only accept written requests since we cannot deal with verbal requests immediately without first:

  • analysing the content of the request, and
  • identifying you.

Describe right to exercise

Your request should contain a detailed, accurate description of which right you want to exercise.

Identification document

You must provide us with a copy of an identification document to confirm your identity, for example:

  • an ID card or
  • a passport.

The document should contain:

  • an identification number,
  • country of issue,
  • period of validity,
  • your name,
  • your address, and
  • your date of birth.

Any other data contained in the copy of the identification document such as a photo or any personal characteristics, may be masked out.

We will not accept other means of assuring your identity.

If you wish to propose alternatives, we will assess them on a case-by-case basis.

Our use of the information on your identification document:

  • is limited to verify your identity, and
  • will not be stored for longer than needed for this purpose.

Where send request

You can send your request that concerns the protection of your personal data to:

Answer to request

You receive our answer to your request that concerns the protection of your personal data at:

  • your postal address.
  • your email address.

Time to respond to request

We inform you of our handling of your request that we exercise your rights (regarding the protection of your personal) within:

  • a month of the reception of your request.
Do you have a right to complain?

Complain to a supervisory authority

You can lodge a complaint to a supervisory authority:

  • where you usually live in the EU and the EEA.
  • at the place of your work in the EU and the EEA.
  • at the place of the alleged infringement in the EU and the EEA.

The Supervisory Authority should within a reasonable period inform you of:

  • the progress of the complaint, and
  • the outcome of the complaint.

Mandate an organization to complain

You can mandate that an organization lodges a complaint on your behalf with a Supervisory Authority.

The Supervisory Authority should within a reasonable period inform you of:

  • the progress of the complaint, and
  • the outcome of the complaint.

Judicial remedy

You can seek a judicial remedy in the EU and the EEA against:

  • a controller,
  • a processor, and
  • a Supervisory Authority.

Mandate an organization to exercise your right

You can mandate that an organization exercises your right:

  • to a judicial remedy on your behalf.
  • to a compensation for a damage as a result of a breach of the law on the protection of the personal data on your behalf.
Can you choose your privacy settings?

Privacy settings

You can choose why and how we process your personal data in your privacy settings:

  • In your Stokke account, you may change the data stored in the Stokke account.
  • In every newsletter there is an unsubscribe link for opt-out from our newsletters, and a link to the preference centre where you can manage your consent settings.
  • You can see our cookie policy and manage your preferences from the cookie consent box, which you can find a link to in the footer of our website.
Are we certified and do we follow a code of conduct?
  • Self-assessment of correctness of this policy

    We self-assess that the:

    • attestations in this policy are true, and
    • assertions in this policy are true.